Please enter the details of your request. In this section, it is helpful to include as much information as possible. In case of an incident or a general problem, a detailed workflow will ensure that you will get the resolution faster.
Question: Use this category if you need clarification on processes, such as how to create a campaign. Task: Choose this category for requests related to updating approvers, uploading employee lists, or changing settings. Incident: Select this category if encountering errors or unexpected behavior on the platform.
Low: Minimal impact, such as feature suggestions or minor issues with workarounds. Normal: Moderate impact, routine issues like minor bugs or service-related questions. High: Significant impact, affecting multiple users' productivity or causing a complete system failure for one user. Urgent: Critical impact, business halted due to system-wide outages or security breaches.