Select the GAN Integrity product your request relates to.
Briefly describe the product or area your request relates to
Select the area of Third-Party Risk Management most closely related to your request. This helps us route and review your request more efficiently.
Select the region your office is located in.
Select the option that most closely describes your request.
Select the option that best describes the change needed. This helps us determine whether Support can assist directly or whether the request needs configuration review.
Include the impacted entity/vendor name, questionnaire, campaign, workflow, report, user email, or other relevant item.
Paste the URL of the affected entity, questionnaire, workflow, campaign, report, or page if available.
Describe what happened, what you expected to happen, any error messages, impacted users/entities, and relevant URLs. When attaching screenshots, include the full browser window whenever possible, not cropped images.
Select based on business impact. Low = minor issue or routine request. Normal = standard question/service request or limited user impact. High = significant issue affecting multiple users or blocking important work. Urgent = system-wide outage, security issue, or business-critical impact. Support may re-prioritize if needed.
I confirm this issue is causing a complete business halt with no workaround. Misclassified requests may be reassigned, potentially delaying resolution.