Introduction
If you are experiencing delays in the screening process and the update of screening status despite matches being reviewed, this article will guide you through understanding the issue and provide steps to manage it effectively within the GAN Integrity platform.
Issue description
Users may notice that after a screening match has already been reviewed, the screening status does not update promptly, or there is a noticeable delay in progression through the screening workflow.
Signs of the issue
- Screening matches marked as reviewed but status remains unchanged.
- Unusually long wait times for screening updates compared to regular processing times.
- Notifications or dashboards showing backlogs or pending actions in screening modules.
Cause of delays
These delays are most often caused by an unusually high volume of screening requests currently being processed by the system, which can create a temporary backlog. The GAN Integrity team is actively working to resolve this and clear the backlog.
Recommended actions
- Allow several hours for the existing backlog of screening requests to be processed and cleared.
- Avoid duplicating review actions on the same screening matches to prevent further delays.
- Monitor your dashboard and screening queues periodically for updates.
- If delays persist beyond expected timeframes or if you notice any inconsistent data, contact the GAN Integrity support team via the Submit a Request button and provide relevant details, such as your user ID and affected screening case IDs, to expedite resolution.
Conclusion
Delays in screening status updates can be frustrating, but they are generally temporary and linked to increased screening volumes. Following the recommended actions and contacting support when necessary will help ensure your screening process remains as efficient as possible. Thank you for partnering with GAN Integrity to uphold compliance and risk management excellence.