How to reset your password

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How to reset your password

  1. Go to your company's portal (usually the URL is https://*Company's name*.gan-compliance.com/)
  2. Click on Forgot Password
  3. You will be prompted with the Don't know your password? form where you will be asked to enter your account's email address and the verifying code as shown in the example below:
     
    mceclip0.png
     
  4. Once the information is filled in, click on RESET PASSWORD
  5. You will be prompted with a message saying that an email was sent to the provided email address
     

    NB: The email with the reset password link will be sent to the entered email address ONLY if the email address is connected to an account in the  system. If the email hasn't arrived (and you have already checked in the SPAM folder), please contact Support

  6. On the email you received, click on RESET PASSWORD
  7. This should open a page of your browser with the Create a new password form
  8. Choose a password that follows the below criteria and repeat it a second time
     

    Password requirements:
    1 lowercase [a-z]
    1 uppercase [A-Z]
    1 number [0-9]
    1 special character [!@#$%^&*]
    8 characters long

  9. Once the password has been set, click on SAVE AND CONTINUE
     

    NB: The SAVE AND CONTINUE button will only be enabled if the two passwords correspond, if this is not the case the SAVE AND CONTINUE button will not be clickable.

  10. You will be prompted with the portal's login page and you will notice a banner saying Password updated, please log in with your new credentials as shown below:
     
    mceclip2.png
     
  11. Enter your email address and your new password and click on LOG IN

 

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